Frequently Asked Questions
What products does Urban Grocery offer?
Urban Grocery offers fresh groceries including grains, pulses, spices, dry fruits, flours, snacks, and daily essentials at affordable prices.
Do you provide home delivery?
Yes, we provide fast and reliable doorstep delivery for all grocery orders within selected areas.
How long does delivery take?
Most orders are delivered within 24 hours depending on your location and order timing.
What payment methods are accepted?
We accept UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD).
Is there a minimum order value?
Yes, a minimum order amount may apply for checkout and delivery eligibility.
Are your grocery products fresh and quality checked?
Absolutely! Every product is carefully selected and quality checked before delivery.
Can I return or replace damaged products?
Yes, if you receive damaged or incorrect items, contact us within 24–48 hours for support.
Do you offer bulk grocery orders?
Yes, we accept bulk and wholesale grocery orders for homes, shops, and businesses.
How can I track my order?
Once your order is confirmed, you will receive updates regarding order processing and delivery.
How can I contact Urban Grocery support?
You can contact us through WhatsApp, phone call, email, or the Contact Us page on our website.
